Returns We’re currently experiencing some delays with processing returns in our warehouse. Please allow up to 14 days for your return to be credited, even if your parcel states returned on the Evri return tracking. We’ll send you an email as soon as we credit your returned items. You can also check to see if your items have been credited by visiting My Returns in My Account.
If it has been more than 14 days, we will need your proof of return. This should either be a 16 digit tracking number or an 8 digit code. Please also include the reference number and description of the items that have been returned.
LRUK (Retail) Limited, 2 Holdsworth Street, Bradford, West Yorkshire BD1 4AH is authorised and regulated by the Financial Conduct Authority (FCA FRN 312583) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Financial Services UK Limited. Please note that Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply. Klarna.com/uk/terms-and-conditions
IMPORTANT UPDATE Our phone lines are down due to an unexpected technical issue. We are working hard to resolve this. In the meantime, we have a temporary number that can be used during this time, which is 0800 694 0595. Please use this number until further notice, or get in touch using our Live Chat service between 10am-4pm. Thank you.
