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  1. La Redoute Services > Placing an order

La Redoute Services

Placing an Order

Assistance while placing an order

Q: Can I have my order delivered to another address?
A: At step 2 (Delivery) of the online checkout process you will be given the option to input an alternate delivery address if you require one. The current delivery address will display in the top left hand corner of the screen: simply click on ‘Delivery to an alternative address’ and enter the alternate delivery address details.

If you are ordering via the website or by telephone
For security purposes we are unable to change the delivery address when it is your first credit order

If you are placing your order by post
Once you have placed your order with us, we are unable to change the delivery address.

If you are ordering over the telephone
Please advise the operator that you would like the order delivering to an alternate delivery address and the details will be taken from you.
Q: Can I re-order items that are currently out of stock?
A: If demand for a product is greater than we expected it may sell out temporarily. If this happens we will do our best to arrange further stock.

When looking at an item online you will see an availability indication. Each colour and size will show an indication of stock availability. If the stock is indicated as 'out of stock' or 'unavailable' you will not be able to order that particular product.

If the item you want is sold out try using our 'Search' field, found at the top of the page, to find a similar item that may be suitable e.g. Vest top
Q: Do I need an email address to order online?
A: When you shop with us for the first time we do request an email address from you. This is so we can confirm we have received your order, and advise you when it has been despatched from our warehouse.

We will also email you with exclusive offers and send confirmation emails to you when we have received any payments or returns you make.
Q: How can I find out if the items are in stock?
A: When using order from catalogue, simply enter the catalogue number, colour, size and quantity. If the item is out of stock a message will appear to advise you. All items that are in stock, or on a delay, will be added to your basket and an availability message will display beside the item. If you're shopping from our online collection, you will notice the availability information below the item details. Each colour and size will have a symbol beside it within this information which indicates whether the item is in stock on or a delay. If the information indicates the item is on a delay, e.g. 2 weeks, then we will be getting further stock of the item around the time quoted. If the information indicates the item is 'out of stock' or 'unavailable' you will not be able to order that particular product.

Item availability is updated regularly and based on the most recent information we have.
Q: How do I cancel an order?
A: Should you change your mind about any part of your order, please contact us on 033 0303 0199 with your customer number and order details. Our Customer Care team is available 8am - 9pm, Monday - Friday, Saturday 9am - 4.30pm.

If we are able to, we will cancel the order for you. However, if your parcel has already been created we will not be able to cancel the order, but we will advise you accordingly.
Q: How do I find out about exclusive offers?
A: It couldn’t be easier, simply subscribe to receive our newsletters using the facility at the top of the page online.

We will help you discover the secrets of French style and effortless dressing in addition to sharing great hints and tips on fashion trends and beauty.

Plus as a newsletter subscriber you will receive exclusive offers, previews and discounts not available to other customers.
Q: How do I know I have received my Special Offer?
A: If you have applied an Order Code to your order during stage 1 (Basket) of the checkout process, our system will show your free gift or amount of discount on your Confirmation page. Discounts and gifts will also show on your statements and delivery notes.

You must quote your Order Code in the 'My Order Code' box in the basket and click 'OK' to ensure you receive the special offer you are entitled to. Terms and conditions of each special offer can be found on the promotion we sent to you.
Q: How do I know you have received my order?
A: If you have placed your order online you will receive a confirmation email from us to advise we have received your order for processing (this email is not an order confirmation or acceptance from us). Once the order is despatched to you, we will send a further email to advise it is on its way.

If you have placed your order via post/telephone you can sign in to My Account to check whether we have processed it yet, and keep track of the delivery status.
Q: How do I place an order?
A: There are 3 ways you can shop with us: online, by phone and by post:

1. Online

Click on the navigation tabs at the top of the page (i.e. Women, Children, etc.) to go through to our online collection. Select a range from the left hand list, then click on any product image for more information and to check availability. From there you can add the product to your shopping basket or return to the online collection. To complete your order, click 'My Basket', displayed in the top right-hand corner, and follow the simple instructions on screen.

Discover our collections now - Go Shopping

Order from Catalogue - If you have one of our current printed Collections, click on Order from Catalogue at the top of your screen and enter the catalogue numbers of all your items. You can also add items from our online collections to your basket. Just click on the departments at the top of the page (Women, Men, etc.) and select more products.

2. By phone

Call us on 0844 842 2222 to place an order. Our advisors are available 7 days a week, from 8am to 11pm and can confirm availability for all your items. Your advisor will tell you the expected delivery time and stock availability.

Calls cost 7p per minute plus your phone company’s access charge.

3. By post

Simply post your order to:

La Redoute, 2 Navigation Walk, Bridge Street, Wakefield WF90 8AA.

If you have received a promotion from us through the post, it will contain an order form for you to complete and return to us at the above address.
Q: What is an Order Code?
A: This is a specially selected code that means you can take advantage of any Special Offers you may have been sent in the post, by email, by text message or that you've found online. It is usually 4 digits e.g. 1234

You can find the Order Code on the order form of any promotion you have received through the post, within the email or text message if that is how we contacted you.

Order Codes need to be quoted at the time of ordering to ensure you receive the free gift or discount being offered.

Each Order Code has its own terms and conditions which can be found on the promotion we sent you. Please make sure you read these carefully to ensure your order meets the specific requirements relating to the order code you are using.

If you're having problems:-

- Please check that the Order Code has not expired and that you are eligible to use it.
- Some items in your basket may not be eligible for the offer, usually already discounted items, Web exclusives or items from our Invité Collection but you’ll find full details of any exclusions if you click on see full details.
- Special Offers cannot be combined and some Order Codes can only be used once.
Q: I forgot to quote my Order Code when I placed my order. Can I still use it?
A: Please remember to make note of any Order Code you wish to use before you place your order, as unfortunately we are unable to add this once the order has been placed. You may save Order Codes and use them with future orders, providing they have not reached their expiry date.

Each offer has its own terms and conditions which can be found, along with the Order Code expiry date, on the promotion we sent to you.
Q: What size should I order?
A: Our comprehensive size guides will help you choose clothes and footwear. Full size guides are provided for Women, Men, Children, Accessories and Bedding. With advice on how to measure up correctly, you can be sure your order will be a perfect fit.

Our size guides can also be viewed whilst you are browsing our online collections. Simply click on size guide listed next to the size option box.
Q: Where is my gift/discount?
A: Did you quote your special Order Code when you placed your order?

It is vital that you quote this code whichever way you place your order, as this confirms your entitlement to the offer.

You can find the Order Code on the order form of any promotion you have received through the post, or within the email or text message if that is how we contacted you.

Each Order Code has its own terms and conditions which can be found on the promotion we sent to you. Please make sure you read these carefully to ensure your order meets the specific requirements relating to the order code you are using. If the order does not meet these conditions the gift/discount will not be applied.

Unfortunately, if you have forgotten to quote your Order Code when you placed your order, you won't receive your gift or discount - unless you wish to place an additional order. Please see Terms and conditions for further information.

If you're having problems:-

- Please check that the Order Code has not expired and that you are eligible to use it.
- Some items in your basket may not be eligible for the offer, usually already discounted items, Web exclusives or items from our Invité Collection but you’ll find full details of any exclusions if you click on see full details.
- Special Offers cannot be combined and some Order Codes can only be used once.

Please contact us if you have any queries.
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