Delivery & receiving your goods
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What are my delivery options?
Fashion, Footwear, Home Textiles, Fashion/Home Accessories
Click & Collect with ParcelShop
FREE on all orders over £50, or £1.99 if you spend less.
Exclusions: Some items are despatched directly from one of our trusted suppliers, which means that delivery to a ParcelShop is not available. If the option is not available, this option will not appear during the checkout of your order.Click here for more information on the ParcelShop service.
Home Delivery
Charge: £3.99
Bulky Item Delivery
Home Delivery
Charge: £8.99
PLEASE NOTE: If you order items which have different delivery charges, the highest charge will apply. If, for any reason, we send your order in separate parcels, you’ll only pay one delivery charge. -
How long does delivery take?
Subject to our delivery providers maintaining their current speed of delivery, we expect to deliver most orders within 10 days as indicated below. Please note, some orders may take a little longer to arrive than usual due to the social distancing measures we’ve put in place to maintain the personal safety of our warehouse teams, and logistics partners.
Fashion, Footwear & Home Accessories, Textiles, Furniture & Rugs
These items should be delivered within 5 to 10 days.
Electrical items
These will come directly from our partners and should be delivered within 3 to 7 days.
Sofas & beds
Made to order delivery times are between 6-12 weeks and will be as indicated on the product page.
An email will be sent when your order is ready to be despatched and you can check the status of your orders anytime in My Account.
In order to keep our customer service team safe, we are undertaking home working where possible and minimising social contact within our call centre environment. This means we can’t process as many queries as normal and appreciate your support in waiting the advised delivery time before calling or emailing about your order.
Thank you for your patience and understanding. -
How will my parcel be delivered?
Fashion, Footwear, Home Textiles, Fashion/Home Accessories & Small Furniture Items
If you’ve chosen home delivery, a Hermes courier will deliver your order to the address of your choice. Our Hermes delivery service covers most residential addresses in the UK but if you live in an area not covered, we’ll use a specially chosen carrier to deliver direct to you. With the exception of small furniture items, you’ll receive a 2-hour time slot on the day of delivery, so you can make sure someone is home to receive your order
Some of our products are despatched directly from our chosen supplier, which means an alternative delivery company may be used. The carrier will send you updates about your delivery.
If you’ve chosen delivery to a local ParcelShop, Hermes will deliver your order to the shop you’ve selected and will send an email and text message so you know your parcel is ready for collection and you can pick up your parcel at a time that suits you. The parcel will be held at the shop for 10 days and if it isn’t collected during this time, it will be returned to us.
Large Furniture, Large Rugs or Mattresses
Most of these items will be delivered by our delivery partner, Panther. Once your order is ready for despatch, an email and text message will be sent to you with the planned delivery date. Panther will also send you a notification the evening before your delivery is due to take place with an estimated time slot, so you can make sure someone is home to receive delivery.
Please note, that if your order contains more than one item, the items may be delivered separately and by different carriers.
Large or bulky items, such as beds, divans, wardrobes and mattresses will be delivered to a room of your choice. Please check access points are wide enough to accommodate delivery.
Our Panther delivery service covers most residential addresses in the UK, but if you live in an area not covered, we’ll use a specially chosen carrier to deliver direct to you.
Electrical Items
Most of our small electrical items and appliances will be delivered by DPD. If you’ve provided a mobile number, DPD will send a text message on the day of delivery with a 1-hour window. There will be a link you can access to rearrange delivery if required. -
How much is delivery?
The postage and packing is FREE if you choose to use our Click & Collect service with ParcelShop and spend £50 or more. If you spend less, you’ll be charged £1.99.
Please note: Click & Collect is not available for furniture, electricals and on some home textiles and accessories. If this service is not available on your order, the Click & Collect option will not appear during checkout.
Home Delivery for small items is just £3.99 per order. This is not dependant on the size of the parcel, so whether you order 2 items or 20 items, the postage charge remains the same.
Home delivery for large or bulky items is £8.99 per order. The charge you’ll pay for delivery will display on the Delivery page during the checkout of your order.
Please note: If you order items which have different delivery charges, the highest charge will apply. If, for any reason, we send your order in separate parcels you’ll only pay one delivery charge. -
How do I track my delivery?
You can check the status of each item by logging into My Account from the top of the page. Once logged in, you’ll need to click My Orders and select the relevant order. You’ll then be able to see the status of each item.
We’ll send an email to the address you registered with on your account to let you know you when your order is ready to be despatched. If your items are being delivered by Hermes, there will be a link next to the order in My Account, so you can track the delivery of your order once it has been despatched.
The carrier will also send updates by email and text message once your parcel is on its way. Please note, some items are despatched directly from our chosen supplier and will be delivered by an alternative carrier. The carrier will send delivery updates; some of which will be sent via text message, so it helps if you have a mobile number on your account. -
Can I change my delivery address after I have placed by order?
For security purposes, we’re unable to change the delivery address when it’s your first credit order.
If it’s not your first credit order, it may be possible to change the delivery address if it is done on the same day the order has been placed. If this is the case, please call the La Redoute Team on 0330 3030 199. Our opening hours are Monday to Friday, 8am – 6pm and Saturday 8am – 4pm.
If we’re unable to change the address and you’re not home to take delivery of your parcel, you’ll be left a card from the carrier inviting you to re-arrange delivery, or the delivery will be re-attempted. Most of our items are delivered by Hermes or Panther and these carriers will send you an estimated time slot for the delivery, which may help you to make arrangements for someone to take receipt of the parcel. -
How do I cancel my order?
For details of how to cancel your order and return items once despatched to you, please see Returns. it may be possible to cancel your order if it is done on the same day the order has been placed. If this is the case, please call the La Redoute Team on 0330 3030 199. Our opening hours are Monday to Friday 8am – 6pm and Saturday 8am – 4pm. Otherwise, we can only cancel your order before despatch if it has not been prepared for despatch. Please check the status of your order by accessing My Orders in My Account. If the item doesn’t state ‘prepared for despatch’ or ‘despatched’, please Contact Us with the item details and we’ll let you know if the order can be cancelled.
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What should I do if I receive the wrong item?
If you’ve received a wrong item, then please call us on 0330 3030 199 and we’ll be happy to replace the item. The La Redoute Team are available Monday to Friday 8am - 6pm and Saturday 8am - 4pm. We’ll also explain the return options available to you.
If you don’t want a replacement and would just like to return the item, please see How do I return an item?
When returning the wrong item, please fill in the returns form and indicate that it’s the wrong item you’ve received. -
Where do you deliver to?
Please note: For security purposes, orders must be delivered to the billing address on the account, if it’s your first credit order.
We’ll deliver goods to addresses in the UK, Northern Ireland, Channel Islands, Isle of Man and BFPO Germany.
La Redoute also has international sites in the following countries. Please note, if you would like delivery to a country where La Redoute (or one of its partners) already has a website, you’ll be requested to use that site to complete your purchases:
Please select which website you wish to view:
France | Portugal | Italy | Russia | Switzerland | Sweden | Norway | Greece | South Korea | Lebanon | Croatia | Slovenia | Belgium | Spain | Poland
Alternatively, www.laredoute.com ships to the rest of the world including USA, Australia and Japan.
We can accept orders from all countries within the EU and EEA through www.laredoute.co.uk in accordance with EU Regulation 2018/302 of 28 February 2018 addressing geo-blocking but only for shipping to addresses in the UK, Northern Ireland, Channel Islands, Isle of Man and BFPO Germany. -
Can I have some more information about Click and Collect ParcelShop?
ParcelShop is a service that allows customers to have their parcels delivered to a local shop that is covered by the ParcelShop network. This is ideal for customers who are not at home due to a busy schedule, or don't have a safe place for the Hermes couriers to leave their parcels.
Which items can be delivered to a ParcelShop?
Click & Collect will not be offered on items that are despatched directly from a 3rd party supplier. This includes electrical items and artificial plants.
In addition to this, parcels need to be within the acceptable dimensions for the ParcelShop deliveries. These are the size and weight limits accepted:
Weight – 15kg
Length – 120cm
Combined Dims – 225cm (1xL+2xW+2xD)
If your order includes an item that cannot be delivered to a ParcelShop, Click and Collect will not be offered on the delivery page during checkout.
Why use ParcelShop?
Convenient - pick up you parcel on your way to and from work.
Added security - leave your parcel in a secure shop rather than in the garage or porch. Customers with secure grounds, sheltered accommodation and high-rise flats with security codes would benefit from the ParcelShop facility.
How do I know when the parcel has arrived?
Email and text notification will be sent as soon as the parcel has been received at the chosen ParcelShop. Customers will need to produce identification E.G. Passport, Driver's License, Photo card, Utility Bill or Debit Card, to collect their parcel from a ParcelShop. If the customer cannot produce ID, they’ll be asked to come back and provide this information. The parcel will be retained in a ParcelShop for up to a maximum of 10 days.
Is there a ParcelShop in my area?
ParcelShop will be available in most local areas in the UK. When choosing your delivery option during checkout, the nearest available shops will be displayed. You can change the postcode at the bottom of the page to choose an alternative, perhaps somewhere close to your place of work.
How much does this service cost?
Click & Collect with Parcelshop is free on all orders £50 or over, or £1.99 if you spend less. Just select the option in the checkout if the service is available.
How do I collect my parcel via ParcelShop?
An automatic email and SMS text message will be generated to confirm the parcel has been delivered to the ParcelShop, so you know when to collect it.
How do I find my local ParcelShop?
Customers can find the route to their ParcelShop by visiting www.myhermes.co.uk/ParcelShopfinder