Credit | La Redoute

What is an LR Pay Credit Account?

An LR Pay Credit Account is a way to buy from La Redoute and pay later. It works in a similar way to a credit or store card. You can place orders up to your credit limit and you’ll receive statements each month showing all your purchases and returns as well as your outstanding balance. You can choose to pay any amount each month between the minimum payment and the full balance.

The LR Pay Credit Account is a credit agreement available subject to acceptance to UK residents aged 18+. Representative 21.9% APR variable.- Your credit limit, interest rate and minimum payment will vary depending on your individual circumstances and we’ll tell you when we accept your application. La Redoute is authorised and regulated by the Financial Conduct Authority and we abide by its rules in the decisions that we make to open and run your account. We may restrict or refuse orders and/or applications. For full details please refer to our privacy policy at www.laredoute.co.uk.

What is my credit limit?

Your credit limit is the maximum amount you can borrow using your LR Pay Credit Account.

When you open an LR Pay Credit Account with us, we will allocate a credit limit to you. You can order up to this value by selecting 'Pay later with your LR Pay Credit Account' at the checkout or by telling us when you order that you want to add your purchases to your credit account.

We tell you what your credit limit and remaining available credit are in the monthly statement that we produce for you. You can also view this information in the account summary page when you log into your account online.

Can I increase my credit limit?

If you would like us to consider increasing your credit limit, you can:

• log into your account online and select the option to request an increase. • call us on 0800 260 5098 (10am to 4pm Monday, Tuesday, Wednesday and Friday, and 12.30pm to 4pm Thursday) • email us at account.management@redoute.co.uk.
We’ll check how you have been managing your account and use external data from the credit reference agency, Equifax (such as your credit history, existing credit commitments and current income and expenditure profile). As a result of this review, we may be happy to increase your credit limit.

If you would like to view the information held by the credit reference agency on your credit file, you can contact them using the details below:

Website: www.equifax.co.uk
Call: 0800 014 2955 (8am to 6pm Monday to Friday)
Write to: Equifax Ltd, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS

On occasions, we may also ask you to consent to Open Banking to help us make a more informed decision about your credit limit.

We won’t increase your credit limit unless you ask us to, and we won’t increase your credit limit if we think you can’t afford to make the repayments.

You should consider carefully whether you are able to afford the repayments on the amount of credit that you want, including whether there are likely to be any changes to your circumstances in future that will affect this. If you need any help working out what your minimum payments would be on a larger balance, you can contact us.

Can I decrease my credit limit?

You can ask us to decrease your credit limit at any time by calling us on 0800 260 5098 (10am to 4pm Monday, Tuesday, Wednesday and Friday, and 12.30pm to 4pm Thursday) or email us at account.management@redoute.co.uk. Your new limit will be no lower than your current balance.

What is Open Banking?

Open Banking provides a secure way for you to temporarily share information about your finances that only you and your bank can normally see. By allowing us to view your account data, we can get a clearer picture of your regular income and expenditure so we can tailor your credit limit to what makes sense for your current financial situation.

Open Banking requires your permission, so to review your credit limit, we’ll send you a link where you’ll be asked to give consents.online permission to provide information to us. We have teamed up with them to offer a quick, easy and secure way to give us read-only access to your bank transaction information. For the best possible results, you should link to the bank account that your income is paid into.

Why has my credit limit decreased?

Your credit limit is reviewed regularly using information about the way you manage your account as well as information provided by the credit reference agency Equifax (such as your credit history, existing credit commitments and current income and expenditure profile). If our review indicates you may struggle to repay your limit or if your circumstances have changed, then we may decrease your credit limit and we’ll let you know as soon as possible about this change. Your new limit will be no lower than your current balance.

If you feel that you can continue to manage the previous, higher limit and would like our decision to be reviewed, please contact us on 0800 260 5098 (10am to 4pm Monday, Tuesday, Wednesday and Friday, and 12.30pm to 4pm Thursday) or email us at account.management@redoute.co.uk. We can then discuss a credit limit which you feel would be more appropriate to your personal situation. To consider this we would need to look at further information such as verifying your income and expenditure. If you decide to go ahead with this review, we will provide you with a link via SMS for you to give us permission to access your information via Open Banking.

If you would like to view the information held by the credit reference agency on your credit file, you can contact them using the details below:

Website: www.equifax.co.uk
Call: 0800 014 2955 (8am to 6pm Monday to Friday)
Write to: Equifax Ltd, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS

What should I do if I go over my credit limit?

If you have ordered up to or close to your credit limit, remember that interest charged on your statement may mean that your balance is higher than your credit limit. You can see the estimated interest you may be charged by checking your latest statement. Please ensure that you make a payment to prevent your balance exceeding your limit.

If, on reviewing your statement, you notice that your balance is higher than your credit limit, please make a payment as soon as possible to reduce your balance.

We report both your balance and credit limit to the credit reference agencies and being over your limit may impact your credit rating. Please note that we do not charge a fee for being over your credit limit.

What is PAY IN 3?

PAY IN 3 is an additional option for making payments that is interest free. Everything that you buy is split into 3 equal payments and, providing that you pay the amount shown as your PAY IN 3 payment on your statement, you won’t pay any interest on those purchases. If your LR Pay Credit Account has the PAY IN 3 payment option, you don’t need to do anything when you buy from us – the option will automatically appear on your statement. You can decide to pay less than the PAY IN 3 amount if you wish, as long you pay at least the minimum payment. Interest will then be charged on your outstanding balance.

If you return some of the items that you’ve bought, then we’ll take that into account when calculating your PAY IN 3 payment. If this happens after your statement has been produced and before the payment due date, you will need to contact us for an up-to-date amount to pay.

If you already have an LR PAY Credit Account, you can upgrade your account to add the PAY IN 3 payment option by calling us on 0330 303 0199 or email us at helpline@redoute.co.uk. You’ll only need to do this once, after that just add any items to your LR Pay Credit Account as usual once we’ve upgraded your account.

Only purchases made after you’ve signed up to PAY IN 3 will be eligible. If you have a balance on your account at the point you switch, payments and interest on this part of your balance will be applied in the usual way. The minimum payment on this part of your balance will be included in the PAY IN 3 payment on your statement.

What is ‘MY ACCOUNT’?

My Account is specially designed to make managing your LR Pay Redoute Credit Account easy.

It's safe and secure and you have access to a wide range of services and features such as:

Account summary:
See your account details at a glance, including your current balance, credit available and next payment date.

Make a payment:
Pay your balance securely by card. We accept Visa and Mastercard.

View order history:
Itemises your orders, showing which items have been despatched, returned, delayed or sold out.

Request a collection
Arrange a courier collection.

View statements:
Review your previous statements and check any transactions made since your last statement.

You can also choose to opt out of receiving paper statements. We’ll send you an email when a new statement is available to view.

Set up a Direct Debit:
Make sure you never miss a payment by setting up a Direct Debit. You can choose to pay the minimum payment, PAY IN 3 payment (if applicable) or the full balance.

Manage your details:
Check your personal details and update your address, phone number, email address or My Account password.

Request a credit limit increase:
Ask us to consider a bigger credit limit.

I have forgotten my password

Don't worry if you have forgotten your password. Go to the Login / Register page and click on ‘Forgotten password?’. You will be sent an email to your registered email address with instructions on how to reset your password.

How do I amend my details?

Sign into My Account and select My Details. You can update your address, phone number, email address or My Account password. If your title, name or date of birth is incorrect, please call us on 0330 303 0199.

What is my balance?

You can check your balance by signing into My Account

My Account allows you to view recent activity on your account e.g. orders, returns and payments and provides up to date balance information.

We also offer a 24-hour automated telephone service for account management, please call 033 0303 0199.

If you have a balance outstanding, we will produce a monthly statement showing the amount you owe. If you have selected paperless statements, you will need to log into My Account to see your statement.

How much do I have to pay?

Your monthly statement will tell you your total outstanding balance, the minimum payment that you must make and an PAY IN 3 payment option if you have one. You can pay any amount between the minimum payment and the full outstanding balance.

Your payment will be due 21 days from the date your statement was produced. Please ensure that your payment reaches us on or before the date shown on your statement, allowing at least 2 working days for payments made online, 4 working days for payments via banks or Post Offices, and 7 working days if sent by post.

Please remember that, if you only make your Minimum Payment each month, it will take longer and cost more to pay off your balance because of the interest that will be charged. You can repay your balance at any time in full or in part so you can always choose to pay more if you can afford it.

If you’d like to understand how long it will take to pay off your balance, we can help by telling you the time it will take at your current rate of repayment, how much quicker it would be if you increased your payments and how much you could save in interest charges. To do this please contact us by calling us on 0800 260 5098 or email us at account.management@redoute.co.uk

How do I make a payment?

By Direct Debit:
Make sure you never miss a payment by setting up a Direct Debit from My Account. Choose to pay the minimum payment, PAY IN 3 payment (if applicable) or the full balance, enter your sort code and bank account details and we’ll do the rest. You can also set up a Direct Debit by calling us on 0330 303 0192.

Click here for further details about how Direct Debits work.

Online:
To pay securely online, visit My Account and click Make a Payment. Choose your payment amount and enter your credit or debit card details. We accept Visa and Mastercard.

Over the phone:
Call our automated service on 033 0303 0199 and have your La Redoute customer number and debit/credit card details to hand. This facility is available 24 hours a day, 7 days a week.

By cheque:
Please make your cheque payable to La Redoute. Ensure you write your name, address and 9-digit La Redoute customer number on the reverse, and send it to La Redoute, 2 Holdsworth Street, Bradford, BD1 4AH.

Please do not send bank notes or coins.

By telephone or internet banking:
You can make payments with a direct bank transfer. Just contact your bank, quoting our bank account number 61037145 and sort code 40-11-60, along with your 9-digit La Redoute customer number (without any spaces or dashes), to make your payment.

You may decide to send us automated regular payments for a set amount from your bank (standing order). As the minimum payment and balance will change over time, you will need to keep an eye on your statements to make sure you are paying enough. You will also need to remember to cancel this if the balance is cleared. You may find a Direct Debit is more convenient and easier to manage.

At the Post Office:
Take your statement and payment slip and pay by cash, cheque or card at any post office. Please make cheques payable to Post Office Ltd. A charge will be made for this service.

At a bank:
Pay by cash or cheque at any bank using your statement and payment slip. This service should be offered free of charge at any branch of your own bank. Please make cheques payable to La Redoute with your 9-digit La Redoute customer number and address printed on the reverse.

Please ensure that your payment reaches us on or before the date shown on your statement, allowing at least 2 working days for payments made online, 4 working days for payments via banks or Post Offices, and 7 working days if sent by post.

How do I set up a Direct Debit?

How do I set up a Direct Debit?
Direct Debit is an easy way to make payments automatically from your bank account to your LR Pay Credit Account. You just need your sort code and account number. From the Set up a Direct Debit page in My Account, choose your preferred payment option - Minimum payment, PAY IN 3 payment (if applicable), or the full balance – and we’ll do the rest. We will send you confirmation that your Direct Debit instruction has been set up, along with a copy of the Direct Debit Guarantee.

When is the Direct Debit payment taken from my bank/building society?
The payment will be collected on or after your payment due date. This is 21 days after your statement date. If you wish to change the date then please call us on 0330 303 0192 and we will be happy to help. Note that the Direct Debit will show on your bank statement as LRUK (Retail) Limited.

Will this month’s payment be collected by Direct Debit?
The Direct Debit will not be active until you receive your next statement. If we have already produced your statement this month then we will not take this payment by Direct Debit and you should make a payment using another method.

What happens when the amount or date changes?
You don’t need to do anything. We will continue to show the amount that will be paid from your account and the date that the payment will be made on your monthly statement. If your balance is zero no payments will be made but the Direct Debit will remain in place ready for the next time you shop.

Can I change to a different payment option?
Yes. Please call us on 0330 303 0192 and we will be happy to change your payment option for you. We offer a choice of paying the minimum payment, the PAY IN 3 payment (if applicable) or the full balance each month. If you prefer to pay a different amount a standing order may be more appropriate.

Can I cancel a Direct Debit instruction?
If you would like to cancel your Direct Debit then please contact us on 0330 303 0192. Alternatively, you can write to your bank or building society. Please also send a copy to us for our records.

Can I make additional payments?
Yes, you can make additional payments via any other payment method . Please note that the amount shown on your statement will always be collected even if a payment has been made by a different method.

Managing your LR Pay Credit Account