Privacy policy – How we use your information
Introduction
The La Redoute brand is an international retail brand owned by the Redcats Group based in France. Merchandise is offered for sale in the UK (including Northern Ireland), Channel Isles, Isle of Man and BFPO Germany by Redcats (Brands) Limited which is part of the Redcats Group. La Redoute is a trading name of Redcats (Brands) Limited. The Redcats Group also includes Movitex (UK) Limited which trades as Daxon in the same territories and operates using generally the same facilities and resources as Redcats (Brands) Limited including information technology. Redcats (Brands) Limited also currently trades as Vertbaudet and Happy Price and looks to launch new brands to expand the range of products available to customers. This information should help you to understand relevant parts of this Policy including those relating to sharing of your details within Redcats Group, e.g. for marketing purposes.
Where we use the words “we” or “us” in this Policy we are referring to Redcats (Brands) Limited.
- Your confidentiality and privacy
- Information we might need from you
- How we use this information
- How to unsubscribe from marketing
- Cookies
- How we keep this information secure
- Changes to our Privacy Policy
- Head Office Contact Details
If we make changes to this Policy, we will notify you by updating this statement on our website. You can access our website homepage and browse our site without disclosing your personal data.
Your confidentiality and privacy
We guarantee to protect your privacy. We take great care to make sure you receive the best protection possible for your personal information and any financial details that you provide. The La Redoute website is a secure site, and any personal data we collect from you is safe from misuse. We abide by the Data Protection Act 1998 and we make sure that any personal information we hold is handled properly. This means that your information will be fairly and lawfully processed, that we will make sure that it is accurate, and that your information is not kept for longer than necessary. Your information will be kept secure and processed in line with your rights under the Data Protection Act 1998 and will not be transferred to countries without adequate protection.
Information we might need from you
Your name, date of birth, address, customer number, telephone number, e-mail address, credit/debit card number, expiry date and issue number. If you enter a prize draw we need your name, address, customer number and e-mail address.
How we use this information
General Information
By applying for a Credit Account you consent to a credit search. If we perform a credit search, we will search the files of credit reference agencies who record the search, whether or not credit is granted. This search may also include people with whom you are ‘financially linked’ or your ‘associates’. You are financially linked or associated with someone if you have applied for or hold joint credit agreements or accounts with them. This search will be seen by other lenders who use the information to make credit decisions about you. We will use this information, in conjunction with credit scoring methods, to assess your application, and to verify your identity. To prevent or detect fraud, or to assist in verifying your identity, we may also make searches of the records of other companies within the Redcats’ group. If we enter into a credit agreement with you, we will supply details of your agreement with us to the credit reference agencies, as well as ongoing details of your account and how you manage it. If you do not repay on time or in full we will tell the credit reference agencies who will record details of the debt. All of this information will be seen by other organisations carrying out later searches and may be used by them to make decisions about whether or not to lend to you or your financial associates. This information may also be used for debt tracing and the prevention of money laundering. We, the credit reference agencies and fraud prevention agencies may also use the records for statistical analysis about credit, insurance and fraud. We may also pass information to financial and other organisations involved in fraud prevention to protect ourselves and our customers from theft and fraud. If you give us false or inaccurate information and we suspect fraud, we will record this. We may also use your information held within the Redcats group of companies, including shopping habits, to run your Credit Account. We may make periodic searches of the records of the Redcats group of companies, credit reference and fraud prevention agencies to manage your account with us, to take decisions regarding credit, including whether to make credit available or to continue or extend existing credit. These searches will not be available to other lenders for credit assessment purposes. If you require details of the credit reference agencies from whom we obtain, and with whom we record information about you, please write to us or telephone us on 0844 842 2222. Calls cost 5p per minute plus connection charge from BT landlines of less than 6p. Mobile/ other providers’ charges may vary.
Catalogue
We will send you our seasonal catalogue whilst you have an active account with us. We will continue to do this until such time that there has been no activity on your account or the account it closed.
Marketing
In addition to sending you our seasonal catalogue which we will continue to do whilst you have an active account with us, we would like to keep you informed about our new products and any special offers throughout the season. We will contact you by post, telephone, sms and email unless you have asked us not to do so. We may also share your details with third parties who provide products or services that may be of interest to you. If you no longer wish to receive marketing information from us or third parties, please contact our Customer Care Team or send an e-mail to helpline@redoute.co.uk. Please include your name
and customer number.
Order Codes
Order Codes tell us which promotion or special offer you are entitled to claim with your order. The Order Code is for you personally but remains the property of the company at all times. Unless stated otherwise, Order Codes cannot be used in conjunction with any other offer, can only be used once and discounts are not valid on La Redoute’s Mini-Price, Green Pages and Online Specials; Vertbaudet’s Happy Prices or Green Star; already-discounted products; or certain internet-only products indicated on our websites. If you place more than one order using the same Order Code, your first order only will be accepted. We reserve the right to take action to recover merchandise which has been delivered incorrectly by us following any abuse of Order Codes and/or to adjust your account with us.
Trading area and VAT
Our merchandise (except certain stated items) is for sale within the UK, Channel Islands, the Isle of Man, Northern Ireland and BFPO Germany. All prices include VAT unless the merchandise is exempt. No discount will be given on merchandise where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union. Where VAT is chargeable, we reserve the right to amend our prices to reflect any changes in VAT that may occur. The new price will be shown on the merchandise page on the website and on your order confirmation email and delivery note.
Cookies
To provide you with specially tailored information from our website and to track the effectiveness of online advertising we, in conjunction with third party companies, may use cookies. Cookies are pieces of data that a website can send to your browser and may be then stored on your system. Cookies allow us to understand who has seen which web pages and any advertisements that may be placed on them and to track the effectiveness of our online advertising generally. They also help us to determine how frequently particular pages are visited and to determine the most popular areas of our website.
This information helps us to improve the overall level of service we provide to you. Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. Please remember that, if you disable cookies, this will affect our ability to deliver a service through our website that is more tailored to you.
You can obtain further information about cookies from www.aboutcookies.org and www.allaboutcookies.org. Please note, however, that those sites are operated by third parties and are not owned or operated by Redcats Group and the Redcats Group has no control over content.
How we keep this information secure
All the information above is transmitted securely using SSL encryption. This means that the information is sent in such a way that, in the extremely unlikely event that someone is somehow able to obtain this information, only we can decode the information to obtain your details. This is done by encrypting the data between your computer and our server. We encrypt the data using a certificate provided by a trusted third party, Verisign. For more details, click on the Verisign logo.
You can tell that the data is encrypted as the address in your browser will change from http:// to https:// and a small padlock icon will appear at the bottom of your browser window. This is your guarantee that you can send your details to us with confidence.
We are required by the Data Protection Act 1998 to follow strict security procedures in how we store and disclose information. You may be assured that we will adhere to these procedures with your personal details.
Copyright and Trademark
The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise’s country of origin. Except where otherwise stated, copyright rests with Redcats (Brands) Limited in respect of the material published in this catalogue and any copyrighted matters may only be used with the consent of La Redoute.
Alteration to the Terms and Conditions, Waiver & Governing Law
We reserve the right to amend these terms and conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts. Proprietor: Redcats (Brands) Limited t/a La Redoute is authorised and regulated by the Financial Services Authority for arranging insurance products.
Redcats (UK) plc
2 Holdsworth Street
Bradford
West Yorkshire
BD1 4AH