Conditions of Sale
Our contract with you
Your order is only considered accepted (and a contract formed between us) when we dispatch the goods to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the merchandise or services, or to comply with any other obligation. We charge £3.99 for the packing and standard delivery of our merchandise. This charge remains the same whatever the size of your order. When merchandise is in our warehouse and is in stock we deliver within 3-5 working days of approving your order. If delivery is likely to be longer, we will give you a likely delivery date. If, for example, an item is unavailable, we may send an alternative, which you can return free of charge, if it is unsuitable. Next day delivery is currently available on orders added to a La Redoute Credit Account and is an additional service provided under a seperate contract. Please refer to the main catalogue or the delivery information online for details of availability and charges and to the section headed "Returning goods to us" below for details of your rights to cancel this service. We reserve the right to accept in part or full, or decline, any order or request for credit.
Your use of the products
All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.
Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.
Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.
Whether products have been used for domestic or business purposes, La Redoute does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect the rights given to you by law as a consumer.
Returning merchandise to us
We provide a free exchanges and returns service so you can return items without paying return postage. You have 14 days from receipt of your order to return any item. Items must be returned in original condition. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery or Next Day Delivery P&P charge you paid (if any) will not be refunded but you will not pay return postage.
We recommend you use the above free returns service where we manage the safe return once you hand items to your local Hermes courier but you also have the right to return items under Consumer Protection (Distance Selling) Regulations 2000 by giving notice of cancellation in writing or another durable medium within 7 working days starting on the day after the day of delivery. However, if you opt to cancel under the Regulations, you must arrange and pay for the return of items and take care to ensure returned items are received undamaged. Once we receive items, we will refund the cost of those items using the method you used to pay. If you cancel an entire order transaction and the order was delivered by standard delivery (rather than Next Day Delivery), we will also refund the £3.99 P&P charge you paid (if any) but you will have paid return postage. If you cancel an entire order transaction delivered by Next Day Delivery, the terms are slightly different. Next Day Delivery is an additional service provided under a separate contract and can only be cancelled under the above Regulations by giving notice of cancellation in writing or another durable medium up to the point at which we start to provide that additional service. If, after choosing and paying for Next Day Delivery, you cancel an entire order transaction under the Regulations within 7 working days after delivery, we will only refund the £3.99 standard delivery charge and not the additional £1.99 charge for Next Day Delivery.
Contact details for cancelling orders under the Regulations are as follows:- Returns Dept, La Redoute, 2 Navigation Walk, Bridge Street, Wakefield, West Yorkshire, WF1 5RH; or firstname.lastname@example.org.
The La Redoute Credit Account
Arrears Terms – Should you fail at any time to keep your account up to date and in accordance with the terms and conditions of trading, we reserve the right to charge for our costs which will not exceed £12.00 per event in respect of any of the following: despatch of any reminder letter or other communication, ‘refer to drawer’ cheques or other failure to honour any method of payment, or to transfer your account to a debt collection department or agency. We also reserve the right to issue you with a default notice and demand full repayment of the whole outstanding balance in the event of any breach of the terms and conditions of trading occurring in the conduct of your account.
Order Codes tell us which promotion or special offer you are entitled to claim with your order. The Order Code is for you personally, and remains the property of the company at all times. Unless stated otherwise in the Order Code details for the relevant offer, Order Codes can only be used once and discounts are not valid on La Redoute’s Sale items, Mini Price items, Green Page items or Online Specials, nor Vertbaudet’s Happy Price products, Green Star, VB2U, V.I.K. and certain internet only products indicated online. If you place more than one order using the same Order Code, your first order only will be accepted. We reserve the right to restrict or refuse orders or substitute gifts where necessary. We reseve the right to take action to recover merchandise which has been delivered incorrectly by us following any abuse of Order Code and/or to adjust your account with us.
Trading Area and VAT
Our merchandise (except certain stated items) is for sale within the UK (including Northern Ireland), Channel Islands, the Isle of Man and BFPO Germany. All prices include VAT unless the product is exempt. However, where VAT is chargeable or becomes chargeable (previously exempt products may become chargeable to VAT from time to time), we reserve the right to amend our prices to reflect any changes in VAT which may occur from time to time (e.g. an exempt product may become chargeable; the rate of VAT chargeable on a product may change). The new price will be shown on the product page on the site, on your order confirmation email and on your delivery note. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union.
Data Protection Act 1998
Your confidentiality and privacy
Information we might need from you
How we use this information (includes general use, credit searches and marketing)
How to unsubscribe from marketing
How we keep this information secure
Head Office Contact Details
Copyright and Trademark
The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise’s country of origin. Except where otherwise stated, copyright rests with Redcats (Brands) Limited in respect of the material published in this catalogue and any copyrighted matters may only be used with the consent of La Redoute.
Ethical Labour Policy
La Redoute is committed to observing the Standards of the International Labour Organisation and require its suppliers to commit themselves to the principles of its Group’s Suppliers’ Charter, which is aimed at the protection of social, employment and human rights.
Alteration to the Terms and Conditions, Waiver & Governing Law
We reserve the right to amend these terms and conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.
Proprietor: Redcats (Brands) Limited t/a La Redoute is authorised and regulated by the Financial Conduct Authority. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. Registered in England (No. 110433). All details are correct at the time of publishing (June 2013).
Red Magazine - November Issue
30% off valid on full priced items from our Autumn-Winter 2013 Collection, including vertbaudet. Offer not valid on Invité items. Offer ends 31/03/2014. Goods supplied subject to our terms and conditions. Order Codes valid for named addressee only; remain our property; are non- transferable and for single use only; and cannot be used with other offers. Redcats (Brands) Limited t/a La Redoute. 2 Holdsworth Street, Br adford, West Yorkshire, BD1 4AH (No. 110433).
SpaBreaks Retweet to Win
Sample Tweet: Retweet and follow @LaRedouteUK for a chance to win a £50 to spend at @spabreaks! @LaRedouteUK
1. No purchase is necessary to enter the prize draw.
2. The prize draw is open to UK residents 18 and over (including Northern Ireland. the Channel Islands and BFPO Germany), employees of La Redoute, its sister companies and their families.
3. To be entered into the prize draw you must follow @LaRedouteUK on www.twitter.com and retweet unedited our prize draw tweet between 12:00 (midday) 28th March 2014 and 00:00 (midnight) 30th March 2014.
4. Responsibility cannot be accepted for entries received after the closing date.
5. One entry per person.
6. The winner will be drawn at random from all qualifying entrants shortly after the closing date. The winner will be sent a direct twitter message shortly after with details of how to claim their prize
7. The winner will receive £50 voucher to spend at spabreaks.com.
8. The prize is non-transferable, non-refundable and there is no cash alternative available.
9. The prize draw outlined in rule 7 can be used in conjunction with other promotions operated by La Redoute.
10. La Redoute UK’s decision in the matter will be final.
11. La Redoute may partially, totally alter, extend or cancel this prize draw at any time.
12. By entering the competition you agree to your Twitter name and profile image to be shown on the La Redoute Twitter page. We reserve the right to feature photographs, names and the postal town location of the competition winner for advertising purposes (unless they renounce their prize).
13. The winner’s details can be obtained by sending an SAE to: Redcats (Brands) Limited t/a La Redoute. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. (No 110433). quoting Twitter Prize Draw 2013.
14. This prize draw is not open those involved in the competition, employees of La Redoute, its sister companies and their families.
15. Proprietor: Redcats (Brands) Limited t/a La Redoute. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. (No 110433).
16. This competition is in no way endorsed by Twitter and/or its partners.