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  1. Services / Other Useful Information

La Redoute Services

Other Useful Information

About La Redoute

Accessibility
We've attempted to comply specifically with the W3C Web Content Accessibility Guidelines.

We are committed to a process of on-going improvements to meet these guidelines and we've taken great care in creating our website to make it easy for everyone to use. In particular:

Screen size Our site can be viewed at a minimum screen resolution of 800 x 600 pixels, which means the width of the page fits the screen without scrolling from side to side.

Navigation We've structured all the product sections to follow the same route, so you know where you are at any time.

Easy viewing We've used relative font sizes (except where text is in graphics) in our style sheets so that the text size will increase if the screen size is increased.

Text size If you want to increase or decrease the size of the text, simple click on 'view' in your web browser, or hold down the 'alt' key with '-' or '+' to decrease or increase the size.

Important information If any important information is relayed within an image, it will always be accompanied by alternative text so that the information is present even if the images do not load. If an image is used for style purposes only, no text will appear. Also, no important information will be colour coded, so it is visible to everyone at all times.

Site map We've included a site map, which you can use to navigate to any particular page quickly and easily.

If you have difficulty accessing the site or have any comments or feedback, please don't hesitate to contact us:
Phone: 033 0303 0199 Email: helpline@redoute.co.uk Post: Customer Care Manager, La Redoute, 2 Navigation Walk, Bridge Street, Wakefield, WF90 4AA.
 
Q: How can I contact you?
A: Please go to the contact us page where you will be able to contact us immediately via email. Alternatively you can contact us by post and telephone:

To contact us by post

Please write to: The Customer Care Manager, La Redoute, 2 Navigation Walk, Bridge Street, Wakefield, WF90 8AA.

To contact us by phone

To order phone us on 0844 842 2222. Our Lines are open 8am-11pm, 7 days a week. Calls cost 7p per minute plus your phone company’s access charge.

For enquiries in relation to an existing order, please call 033 0303 0199. Our Lines are open 7am-10pm, 7 days a week for orders, or 8am-9pm Monday to Friday, 8am - 4.30pm Saturday.

Calls may be recorded or monitored.
 
Q: How do I unsubscribe/close my account?
A: If for any reason you wish to close your La Redoute account or unsubscribe from promotional mailings or Emails, please contact us.
Q: Safety guidelines for baby bedding
A: Up to 18 months we recommend that baby sleeps without a pillow, duvet or blanket, on a firm mattress which fits the bed exactly, with well secured cot bumpers.
Q: Substitute/alternate items
A: Occasionally the product specifications from the manufacturer may change, in which case we may offer you a substitute item of the same, or higher quality, at the same price.

If you are not happy with the replacement item you can return it to us within the 21 day approval period in the normal way.
Q: What are cookies and why are they used?
A: To provide you with specially tailored information from our website and to track the effectiveness of online advertising we, in conjunction with third party companies, may use cookies.

Cookies are a piece of data that a website can send to your browser and may be then stored on your system.

Cookies allow us to understand who has seen which web pages and any advertisements that may be placed on them and to track the effectiveness of our online advertising generally.

They also help us track which pages are visited the most.

We use this information to help us to improve the overall level of service we provide to you.

Most web browsers automatically accept cookies.

You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.

To view the privacy policy of the third party companies click here.

To opt out of online tracking click here.
Q: What are your opening hours?
A: Register with 'my account' and you can manage your account 24 hours a day.

We also offer a 24 hour automated telephone service for account management.

To order, phone us on 0844 842 2222. Our lines are open 8am-11pm, 7 days a week. Calls cost 7p per minute plus your phone company’s access charge.

For enquiries in relation to an existing order, please call 033 0303 0199. Our lines are open 7am-10pm, 7 days a week for orders, or 8am-9pm Monday to Friday, 8am - 4.30pm Saturday.

Calls may be recorded or monitored.
 
Q: What is my credit/debit card security number?
A: Your card security number is printed on the reverse of your credit or debit card.

It’s a three digit code, the last three digits of the series of numbers printed at the top of your signature strip.

This security code gives extra protection when making a payment, as only the person who holds the card has this code, and it is not printed on any statements or receipts.
Q: What is my customer number?
A: A customer number is unique to you and identifies you as a customer with La Redoute. If you have shopped with us before, you will already have a 9 digit customer number. This can be found on all statements and correspondence from us. This is usually located near your name and address and is displayed in three sets of three numbers e.g. 123-123-123.

If you cannot locate this please contact us for assistance.

If you have not yet registered your customer number you can do this on the sign in page, or during stage 1 of the online check out when placing an order. Once you have registered with us you will be able to view your account securely online.

If you are a new customer placing your first order, you will need to select which type of account you would like to apply for during stage 1 of our checkout process and fill in all the details required. We will then issue you with a customer number which you can register and then manage your account online.

If you are a new customer who has received a mail pack from us you may have been issued with a mailing reference number. This is made up of two letters and seven numbers e.g. ab1-234-567 and can be found on the correspondence we sent to you. When placing your first order you will need to select the type of account you would like to apply for during stage 1 of our checkout process and, when prompted to select how you heard about our catalogue, select mail pack addressed to me. You can now enter your mailing reference number and continue through checkout. We will then issue you with a customer number which you can register and then manage your account online.
Q: What is your automated telephone service?
A: Our automated telephone service is available 24 hours a day, giving you the ability to manage your account at the most convenient time to you.

This service can help you with payment enquiries, your account balance, placing an order, changing your details and much more. Please call 0844 842 2222.

Calls cost 7p per minute plus your phone company’s access charge.
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