Conditions of Sale
Our contract with you
Your order is only considered accepted (and a contract formed between us) when we dispatch the goods to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the merchandise or services, or to comply with any other obligation. We charge £3.99 for the packing and delivery of our merchandise. This charge remains the same whatever the size of your order. When merchandise is in our warehouse and is in stock we deliver within 3-5 working days of approving your order. If delivery is likely to be longer, we will give you a likely delivery date. If, for example, an item is unavailable, we may send an alternative, which you can return free of charge, if it is unsuitable. We reserve the right to accept in part or full, or decline, any order or request for credit.
Your use of the products
All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.
Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.
Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.
Whether products have been used for domestic or business purposes, La Redoute does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect the rights given to you by law as a consumer.
Returning merchandise to us
We provide a free exchanges and returns service so you can return items without paying return postage. You have 14 days from receipt of your order to return any item. Items must be returned in original condition. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery or Next Day Delivery P&P charge you paid (if any) will not be refunded but you will not pay return postage.
We recommend you use the above free returns service where we manage the safe return once you hand items to your local Hermes courier but you also have the right to return items under Consumer Protection (Distance Selling) Regulations 2000 by giving notice of cancellation in writing or another durable medium within 7 working days starting on the day after the day of delivery. However, if you opt to cancel under the Regulations, you must arrange and pay for the return of items and take care to ensure returned items are received undamaged. Once we receive items, we will refund the cost of those items using the method you used to pay. If you cancel an entire order transaction and the order was delivered by standard delivery (rather than Next Day Delivery), we will also refund the £3.99 P&P charge you paid (if any) but you will have paid return postage. If you cancel an entire order transaction delivered by Next Day Delivery, the terms are slightly different. Next Day Delivery is an additional service provided under a separate contract and can only be cancelled under the above Regulations by giving notice of cancellation in writing or another durable medium up to the point at which we start to provide that additional service. If, after choosing and paying for Next Day Delivery, you cancel an entire order transaction under the Regulations within 7 working days after delivery, we will only refund the £3.99 standard delivery charge and not the additional £1.99 charge for Next Day Delivery.
Contact details for cancelling orders under the Regulations are as follows:- Returns Dept, La Redoute, 2 Navigation Walk, Bridge Street, Wakefield, West Yorkshire, WF1 5RH; or returns@redoute.co.uk.
The La Redoute Credit Account
A La Redoute Credit Account is a credit agreement available subject to acceptance to UK residents aged 18+. Statements are issued monthly. Payments due 21 days after the statement date. Minimum monthly repayment £5 or 5% (whichever is greater). Example cash price and amount of credit: £300, 12 equal monthly payments at standard interest rate of 28.8% p.a.of £29.07, total amount payable £348.84. Representative 32.9% APR variable. By applying for a Credit Account you consent to a credit search. We will search files of credit reference agencies who record the search and we may share information about you and the conduct of your account with them and other companies for use in credit decisions and to pursue debtors. We may also use your information held within the Redcats group of companies, including shopping habits to run your Credit Account. We may restrict or refuse applications. For full details please refer to a catalogue or our privacy policy. If you require more details of the credit reference agencies from whom we record information about you, please telephone our customer care team on 0844 842 2222. Our lines are open from 8am-9pm, Monday to Friday and Saturday 8am-5.30pm. Calls cost 5p per minute plus connection charge from BT landlines of less than 6p. Mobile/ other providers’ charges may vary.
Arrears Terms – Should you fail at any time to keep your account up to date and in accordance with the terms and conditions of trading, we reserve the right to charge for our costs which will not exceed £12.00 per event in respect of any of the following: despatch of any reminder letter or other communication, ‘refer to drawer’ cheques or other failure to honour any method of payment, or to transfer your account to a debt collection department or agency. We also reserve the right to issue you with a default notice and demand full repayment of the whole outstanding balance in the event of any breach of the terms and conditions of trading occurring in the conduct of your account.
Order Codes
Order Codes tell us which promotion or special offer you are entitled to claim with your order. The Order Code is for you personally, and remains the property of the company at all times. Unless stated otherwise in the Order Code details for the relevant offer, Order Codes can only be used once and discounts are not valid on La Redoute’s Sale items, Mini Price items, Green Page items or Online Specials, nor Vertbaudet’s Happy Price products, Green Star, VB2U, V.I.K. and certain internet only products indicated online. If you place more than one order using the same Order Code, your first order only will be accepted. We reserve the right to restrict or refuse orders or substitute gifts where necessary.
Trading Area and VAT
Our merchandise (except certain stated items) is for sale within the UK (including Northern Ireland), Channel Islands, the Isle of Man and BFPO Germany. All prices include VAT unless the product is exempt. However, where VAT is chargeable or becomes chargeable (previously exempt products may become chargeable to VAT from time to time), we reserve the right to amend our prices to reflect any changes in VAT which may occur from time to time (e.g. an exempt product may become chargeable; the rate of VAT chargeable on a product may change). The new price will be shown on the product page on the site, on your order confirmation email and on your delivery note. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union.
Data Protection Act 1998
- Your confidentiality and privacy
- Information we might need from you
- How we use this information (includes general use, credit searches and marketing)
- How to unsubscribe from marketing
- Cookies
- How we keep this information secure
- Changes to our Privacy Policy
- Head Office Contact Details
If we make changes to our Privacy Policy, we will notify you by updating the statement on our website. You can access our website homepage and browse our site without disclosing your personal data.
Consumer Protection (Distance Selling) Regulations 2000
Although we recommend that you use our hassle-free returns and exchange service which gives you 14 days to return items to us by simply calling us and where we manage the safe return of items once you hand them to your local Hermes courier, you also have the right to return items under the Consumer Protection (Distance Selling) Regulations 2000 by giving us notice of cancellation in writing or in another durable medium within the 7 working day period specified in the Regulations. If you opt to cancel under the Regulations rather than through our returns and exchanges service, you must arrange return of items to us at your own cost. Please refer to our Terms and Conditions for further information.
The address for customers who wish to write to us to confirm they are returning goods under the Distance Selling Regulations is :- Returns Dept, La Redoute, 2 Navigation Walk, Bridge Street, Wakefield, West Yorkshire, WF1 5RH. The address for customers who wish to email us to confirm they are returning goods under the Distance Selling Regulations is- returns@redoute.co.uk.
Copyright and Trademark
The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise’s country of origin.
Ethical Labour Policy
La Redoute is committed to observing the Standards of the International Labour Organisation and require its suppliers to commit themselves to the principles of its Group’s Suppliers’ Charter, which is aimed at the protection of social, employment and human rights.
Alteration to the Terms and Conditions, Waiver & Governing Law
We reserve the right to amend these terms and conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.
Proprietor: Redcats (Brands) Limited t/a La Redoute is authorised and regulated by the Financial Services Authority for arranging insurance products. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. Registered in England (No. 110433).