All of our financial services products are grouped under one name – La Redoute Money. Shopping with us is not just about fabulous fashion! We also offer credit and a range of services and insurance products for your added peace of mind. Whether you want to try before you buy, protect your La Redoute purchases, or just need a little help when the unexpected happens, we have great solutions for you.
LA REDOUTE CREDIT ACCOUNT*
Shopping is even easier with a La Redoute Credit Account!*
Open yours today and you’ll be able to enjoy flexible and
hassle-free shopping. Here are just some of the features:
- Hassle Free – No need to have your payment details to hand
when you order, just add it to your account and pay when you
receive your statement.
- Try before you buy – Try as many sizes, colours and styles as you
like and only pay for the ones you keep. Return the rest for free. ‡
- Spread the Cost – By making at least the minimum payment on
your statement, alternatively pay your balance in full each month
and no interest will be charged.
- My Account – Manage your account online at laredoute.co.uk.
Make payments, view your statements, check your balance and
much more.
- Buy Now Pay Later - From time to time we will offer special Buy
Now, Pay Later options which are only available to La Redoute
Credit Account* customers.
- Up to £300 initial credit limit available.
Product Protectorclick to see more...
Protect your purchases against the unexpected!
Items you buy from La Redoute are protected for a full 3 years against:
- Accidental damage including food and drink
(excluding normal wear and tear)
- Theft where there are visible signs that force was used
- Miscellaneous damage
including fire, flood and storm damage.
Limitations and exclusions apply. The policy is underwritten by Assurant General Insurance Limited which is incorporated in the UK. Assurant General Insurance Limited is authorised and regulated by the Financial Services Authority reference number 202735 and are covered by the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS). This product is only available to customers holding a La Redoute Credit Account.
This service is provided by 08000HelpMe Limited. This is not an insurance product. This product is only available to customers holding a La Redoute Credit Account.
Making Payments to your Credit Accountclick to see more...Online: Using the My Account facility enter your customer number, password and credit/debit card details. We’ll then send you email confirmation for your records.
By Phone: Simply call our automated service on 0844 842 2222 and have your card details, customer number and date of birth in the following format (dd/mm/yy) to hand.
By Post: Make your cheque payable to La Redoute, write your account reference and address on the reverse and return it with your statement payment slip. Please don’t send bank notes or coins through the post.
Via Home Banking: If you have telephone or internet banking, contact your bank quoting our reference 51324209 and sort code 40-02-50, along with your La Redoute account reference, to make your payment.
At a Bank: Pay by cheque or cash at any bank using your statement and payment slip. This service should be offered free of charge at any branch of your own bank. Make your cheque payable to La Redoute with your account reference and address printed on the reverse.
At a Post Office: Pay by cash or cheque (payable to Post Office Ltd) at any Post Office using your statement and payment slip. A charge will be made for this service.
Allocating your payment: Payments will reduce your balance in the following order: charges relating to missed payments, overdue payments and payments not honoured; insurance premiums; interest charges; outstanding balance.
Important! Please make sure your payment reaches us by the date shown on your statement by allowing 4 working days for payments made at banks or post offices, 7 working days if sent by post and 2 working days for payments made online and over the phone. Thank you.
Dispute resolution: If you have a problem with your agreement, please try to resolve it with us in the first instance. If you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Financial Ombudsman Service. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. We can provide details of how to contact the Ombudsman.
* A Credit Account is a credit agreement available subject to acceptance to UK residents aged 18+. Representative 32.9% APR variable. By applying for a Credit Account, you consent to us performing a credit search - please refer to our Privacy policy for further details. † Calls may be recorded or monitored. Calls cost no more than 5p per minute plus connection charge from BT landlines of less than 6p. Mobile and other providers' charges may vary.
‡
Please see the Returns and Exchanges section on the Can We Help pages.
Redcats (Brands) Limited t/a La Redoute is authorised and regulated by the Financial Services Authority for arranging insurance products.