Free returns within 14 days when you shop with us
How to arrange a return
Each parcel contains a delivery note, listing items enclosed and explaining if we have been unable to send some of your order. Keep this until you are satisfied with everything; then, if you wish to return any items, just fill in the returns form attached, stating your reasons for return within 14 days. This will enable us to address any issues.
If your goods are delivered by our local courier Hermes, they will collect your return parcel FREE of charge. This is the quickest and easiest way to get your items back to us and avoids the queue at the Post Office.
To arrange a returns collection simply call us directly within 14 days of receipt using the contact details on the outside of your parcel.
Alternatively, you can request a returns collection by calling our automated telephone system on 0844 842 2222.
Please return items in their original condition and packaging.
Our advisors are available 7 days a week from 7am - 10pm. We also offer a 24-hour automated telephone service for account management.
Collections normally take up to 5 working days.
Alternatively, you have the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 within 7 working days. Please refer to our Terms and Conditions for further information.