Conditions of Sale
Our contract with you
After you have placed your order we will send you an order acknowledgement by email. Our acceptance of your order and completion of our contract with you does not take place until the goods are dispatched to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation.
We charge £3.99 for the packing and delivery of goods. This charge remains the same whatever the size of your order. When goods are in our warehouse and are in stock we deliver within 3-5 working days of approving your order. If delivery is likely to be longer, we will give you a likely delivery date. If, for example, an item is unavailable, we may send an alternative, which you can return, free of charge, if it is unsuitable. We reserve the right to accept in part or in full, or decline, any order or request for credit.
Your use of the products
All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.
Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.
Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.
Whether products have been used for domestic or business purposes, La Redoute does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect your statutory rights as a consumer.
Returning goods to us
You have 14 days from the receipt of your order in which to return any item to us. They must be in their original condition. Once we have received your returned goods, we will refund your money in full, using the same method by which you paid for them.
The La Redoute Credit Account
A Credit Account is a credit agreement available subject to acceptance to UK residents aged 18+. Statements are issued monthly. Payments due 21 days after the statement date. Minimum monthly repayment £5 or 5% (whichever is greater). Credit example: Cash price £1,500, 12 monthly payments of £141.83, total amount payable £1701.96. Typical 26.8% APR variable. By applying for a credit account you consent to a credit search. We will search files of credit reference agencies who record the search and we may share information about you and the conduct of your account with them and other companies for use in credit decisions and to pursue debtors. We may also use your information held within the Redcats group of companies, including shopping habits to run your credit account. We may restrict or refuse applications. For full details please refer to a catalogue or our privacy policy at www.laredoute.co.uk. If you require more details of the credit reference agencies from whom we record information about you, please telephone our customer care team on 0844 842 2222. Our lines are open from 8am-9pm, Monday to Friday and Saturday 8am-5.30pm. Calls cost 5p per minute plus connection charge from BT landlines of less than 6p. Mobile/ other providers’ charges may vary.
Arrears Terms – Should you fail at any time to keep your account up to date and in accordance with the terms and conditions of trading, we reserve the right to charge for our costs which will not exceed £12.00 per event in respect of any of the following: despatch of any reminder letter or other communication, ‘refer to drawer’ cheques or other failure to honour any method of payment, or to transfer your account to a debt collection department or agency. We also reserve the right to demand at any time full repayment of the whole outstanding balance in the event of any breach of the terms and conditions of trading occurring in the conduct of your account.
Order Codes
Order codes tell us which promotion or special offer you are entitled to claim with your order. The order code is for you personally, and remains the property of the company at all times. Unless stated otherwise, order codes can only be used once and discounts are not valid on La Redoute’s Sale items, Mini Price items, Green Page items or Online Specials, nor Vertbaudet’s Happy Price products, Green Star, VB2U, V.I.K. and certain internet only products indicated online. If you place more than one order using the same order code, your first order only will be accepted.
Trading Area and VAT
Our merchandise (except certain stated items) is for sale within the UK, Channel Islands, the Isle of Man, Northern Ireland and BFPO Germany. All prices include VAT unless the product is exempt. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs&Excise or similar authority within the European Union. Where VAT is chargeable, we reserve the right to amend our prices to reflect any changes in VAT that may occur. The new price will be shown on the product page on the site, your order confirmation email and delivery note.
Data Protection Act 1998
La Redoute is registered to hold personal data under the Data Protection Act 1998.
We search the files of credit reference agencies that record the search and share information about you and the conduct of your account with them, other lenders and relevant third parties. We check everyone’s details with fraud prevention agencies and if anyone gives us false or inaccurate information and we suspect fraud, we record this. We and other organisations use such records to make decisions about credit and all types of insurance proposals and claims for you, members of your household and those with who you are financially linked, to prove identity, and for the prevention of money laundering and fraud.
We welcome applications from the UK, Northern Ireland, Channel Islands and BFPO Germany. We may also use your information, including shopping habits, to approve, open and run your Credit Account, including payment recovery, debtor tracing and for our marketing.
In addition to sending you our seasonal catalogue, we would like to keep you informed about our new products and any special offers throughout the season. We will contact you by post, telephone, SMS and email unless you ask us not to do so. You can do this by visiting Contact Us and sending an email with ‘no more marketing’ as the subject. Please include your name and customer number and the method of contact (email, SMS, telephone or post) that you want us to stop. Alternatively, contact our Customer Care team on 0844 842 2222.
We may also share your details with third parties who provide products or services that may be of interest to you. We may give them permission to contact you by post, telephone, SMS and email unless you ask us not to do so. If you no longer wish to receive marketing information from third parties, please visit Contact Us and send us an email with ‘no third party marketing’ as the subject. Please include your name and customer number and the method of contact from third parties (email, SMS, telephone or post) that you want to stop. Alternatively, contact our Customer Care team on 0844 842 2222.
La Redoute is a member of the Mailing Preference Service, which you can contact to have your name and address removed or added to members’ mailing lists. Details are available from MPS, Freepost 22, London W1E 7EZ.
Consumer Protection (Distance Selling) Regulations 2000
All home shopping companies must give 7 days in which customers can cancel or return any item in their order. To make shopping easier for you, La Redoute has extended this period to 14 days.
Copyright and Trademark
The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise’s country of origin.
Ethical Labour Policy
La Redoute affirm their policy of observing the provisions of the International Labour Policy Organisation and require their suppliers to commit themselves to the principles which constitute the Group’s Suppliers’ Charter.
Alteration to the Terms and Conditions, Waiver & Governing Law
We reserve the right to amend these terms and conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.
Proprietor: Redcats (Brands) Limited t/a La Redoute is authorised and regulated by the Financial Services Authority for arranging insurance products. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. Registered in England (No. 110433).